Privacy Policy

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Introduction

 

We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

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Who We Are

 

We are Empower You Ltd, trading as The Therapy Space Arundel

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Information We Collect

Contact Form Data

 

When you submit an enquiry through our contact form, we collect the information you provide, which may include:

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• Your name

• Email address

• Phone number (if provided)

• Message content

• Any other information you choose to include in your enquiry

 

Important: Please do not include sensitive personal information in the contact form, such as medical records, financial account details, passport numbers, national insurance numbers, or other confidential data.

 

Payment Information

 

When you make a payment through our website, we use Stripe as our payment processor. Payment card details and transaction information are collected and processed directly by Stripe. We do not store your complete payment card information on our servers.

Information processed through Stripe may include:

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• Cardholder name

• Billing address

• Payment card details (processed securely by Stripe)

• Transaction amount and date

• Email address associated with the payment

 

How We Use Your Information

Contact Form Data

 

Information submitted through our contact form is used solely to:

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• Respond to your enquiry

• Provide the information or service you have requested

• Communicate with you regarding your specific request

 

We retain this information only for as long as necessary to respond to your enquiry and fulfill our obligations to you.

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Payment Data

 

Payment information is processed by Stripe to complete your transaction securely. Stripe's processing activities include payment authorization, fraud detection and prevention, and compliance with financial regulations.

For more information about how Stripe handles your data, please visit: https://stripe.com/privacy

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Legal Basis for Processing

 

We process your personal data on the following legal bases:

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• Legitimate Interest: To respond to enquiries submitted through our contact form

• Contract Performance: To process payments and fulfill orders when you make a purchase

• Legal Obligation: To comply with applicable legal and regulatory requirements

 

Cookies

 

We only use essential cookies that are strictly necessary for our website to function properly. These cookies do not collect personal information and cannot be disabled without preventing the website from working correctly.

Essential cookies enable core functionality such as:

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• Security and network management

• Maintaining your session during your visit

• Enabling the contact form to function

 

We do not use cookies for tracking, analytics, marketing, or advertising purposes.

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Data Sharing and Third Parties

Stripe Payment Processing

When you make a payment, your payment information is shared with Stripe, our payment processor. Stripe acts as an independent data controller for the payment data they process and is responsible for handling this information in accordance with applicable data protection laws.

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Stripe may share payment data with:

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• Banks and card networks to process transactions

• Fraud prevention services

• Regulatory authorities as required by law

 

Stripe is certified under relevant data protection frameworks and implements appropriate security measures to protect your payment information.

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No Other Third-Party Sharing

 

We do not sell, rent, or share your personal information with any other third parties for their marketing purposes.

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Data Security

 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is completely secure.

Payment data security is managed by Stripe in accordance with Payment Card Industry Data Security Standards (PCI DSS).

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Data Retention

 

• Contact Form Data: We retain enquiry information only as long as necessary to respond to your request

• Payment Data: Transaction records are retained in accordance with legal and regulatory requirements. Stripe retains payment data according to their retention policies and legal obligations

 

After the retention period expires, we securely delete or anonymize your personal information.

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Your Rights

 

Under applicable data protection laws (including UK GDPR), you have the following rights:

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• Right of Access: Request a copy of the personal data we hold about you

• Right to Rectification: Request correction of inaccurate or incomplete information

• Right to Erasure: Request deletion of your personal data in certain circumstances

• Right to Restrict Processing: Request that we limit how we use your data

• Right to Object: Object to processing based on legitimate interests

• Right to Data Portability: Receive your data in a portable format (where applicable)

• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

 

To exercise any of these rights, please contact us using the form at the bottom of this page.

 

For payment data processed by Stripe, you may need to contact Stripe directly at https://support.stripe.com

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International Data Transfers

 

Stripe operates globally and may transfer your payment data to countries outside the UK/EEA, including the United States. Stripe implements appropriate safeguards for international transfers, including Standard Contractual Clauses and adherence to relevant data protection frameworks.

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Children's Privacy

 

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16.

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

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Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the form at the bottom of this page.

 

Complaints

 

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk
Helpline: 0303 123 1113

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Last Updated: 25 November 2025